FAQs

The Buttermarket, Howard St. Shrewsbury, SY1 2LF

The Buttermarket has 6 bars throughout the venue and a food bar located in the Main Arena serving food such as Burgers, Chicken Nuggets, Nachos and Fries.

All customers aged under 18 must be accompanied by an adult 18+. Age restriction can vary depending on the event itself. Please check the individual event page for specific age restrictions. Regardless of age, children require their own ticket when attending an event. It is the responsibility of the ticket holder to check the event’s age restriction before purchasing tickets.

Performance times and support acts can change. Sometimes even on the day of the show. We tend to email/text message the customer of any change of times. Give yourself plenty of time to travel to the event. If your ticket only shows one time, it’s usually the time the doors open.

All bags bigger than a back pack must be checked into our cloakroom. All bags will be searched on entry.

Items prohibited from the venue include:
No Food or Drinks, Glass, Umbrellas, Professional Cameras, Selfie Sticks, Glow Sticks, Animals (except Service Dogs^), Illegal Substances/Items, Aerosols, Laptops/Tablets, and/or Weapons.

Smoking and the use of electronic cigarettes are strictly forbidden inside The Buttermarket – but we do have an outdoor smoking area.
Anyone found with illegal substances will be refused entry and/or ejected from the venue.

Please contact the venue beforehand to arrange.

There’s no dress code for most events but we advise that you dress to impress!

The time will be on your ticket.

Whatever the issue, talk to a member of staff. We want you to have a great time at the event, so come and see us. We may be able to sort something. It’s hard for us to do that after the event.

Only if it’s not an all seated event.

Please contact the ticket agent you purchased with, as they will need to advise on any ticket delivery questions.

Unfortunately, we are unable to cancel, refund, exchange or add more tickets once an order has been placed.

Before you buy your tickets, please make sure you’ve checked all event info and are happy with our terms and conditions of sale.

If an event, price level or ticket type shows up as “currently not available” then all tickets we have in that tier have either been sold or held in other shopping baskets while customers complete their purchase.

However, we make every effort to obtain additional event tickets, so please check our website and social media channels regularly for any updates.

Your payment may fail for a number of reasons. Please check that you have used the correct billing address for your card and that you have correctly entered all details, including the card number, expiry date and security code.

We enable customers to buy tickets at any time without the need to spend time and money travelling to the box office. The booking fee charged per ticket pays for the technology infrastructure, distribution network, telephone lines, labour and other costs associated with arranging and managing ticket inventory and servicing a ticket transaction.

As soon as we’ve heard about a show cancellation or reschedule from the promoter, your point of purchase will send an email out to all ticket holders who purchased with us with further information. If a show has been postponed, they may advise you to sit tight and hang onto your tickets as they’re often valid for the new date once announced.

If you don’t see an email, please check your spam folder – it may have been mistakenly filtered by your email provider.

All orders placed with us are subject to our standard terms and conditions of sale.

Please make sure you’ve checked these before you make your purchase, as we’re unable to cancel, refund, exchange or add more tickets once an order has been placed. In some instances the promoter will set additional terms and conditions, which will be displayed at the top of the event page if applicable.

To purchase tickets click here

For information click here

If you require any assistance after booking please call on 07498 966606 or email hello@thebuttermarket.co.uk and we will be able to assist.